Cars/Scooters Terms & Conditions



Reservations: All reservations are made based on the vehicle category, not for a specific model.
In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, Maistrali Car Rental reserves the right to provide to the customer a higher category car, at no extra charge for the customer.

Driver's Age: Driver should be of minimum age of 23 years and maximum 73years old.

Driving license: The Driver must have a valid Driving license issued at least a year ago. The driver must have a valid driving license or an international driving license for citizens of non-EU countries along with their regular driver’s license. In order to rent a 125cc or 200cc scooter you have to have a moto driving license category A or A1 or A2

Helmet for scooter rental: A helmet is provided for the renters, according to the European specifications.

Traffic violations – Fines: All fines and penalties are on the renter’s liability.

Payment Methos – Guarantee Fees – Minimum Rental Period: For the completion of car reservation, the 40% as prepayment is required. The prepayment can be done either with deposit at a bank account, by Paypal or by credit/debit card. The remaining amount of the rental, can be paid off upon car delivery by cash or credit/debit card. The use of a Credit/debit card is a necessary guarantee prerequisite for all Car Categories, regardless of the means of payment. Upon approval by the Lessor and the renter, the security deposit is prepaid. The security deposit amount is determined by the Lessor based on the category of the vehicle, the rent, the duration of the lease and the period (low or high season). For all vehicle rental categories, the renter is required to provide a credit or debit card accepted by Lessor to cover any amount related to the security deposit and the repayment of the rent. Even if the rent is paid in cash, a credit or debit card is required to pay the security deposit. The refund of the security amount can take approximately 14 to 25 working days depending on the bank that issued the debit or credit card. The minimum rental time is one (1) full day (24 hours). In the event of breach of any term of the lease agreement, the security deposit or part of the security deposit will be forfeited to the Lessor. The renter and any additional driver will be liable for any other financial damage suffered by the company beyond the amount of the security deposit. Rental time longer than hour beyond the 24hours will be equivalent to one more day's rental fee.

Prepaid Reservations / Rentals Cancellation Policy (a) Renter cancelling the reservation 20days ahead of time of starting date of the reservation will be refunded the full reservation amount deposited. (b) Renter cancelling the reservation between 19th day and 11th day before the starting date of the reservation will be refunded 50% of the amount deposited. (c) Renter cancelling or amend the reservation less than 10days before the starting date of the reservation, as also non-Showed renter or those who cancel or amend the reservation during the rental, will not be refunded at all.

The vehicle will only be held available for up to two hours after the agreed collection time. The renter must contact us if he/she arrives after this time, otherwise the reservation will be cancelled.

INSURANCES

Basic insurance for cars: Third party liability insurance is provided in accordance with local legislation. In case of injury of thirds, third persons' property damages, personal driver’s accident.

Basic insurance for scooters: Third party liability insurance is provided in accordance with local legislation. In case of injury of thirds, third persons' property damages.

Collision Damage Waiver for cars (CDW): The Customer's liability can be reduced to 900,00€ for car categories Α, Β, C, C1, D, E, G, G1, GH, S with extra daily cost of 8,00€ and car categories F, J excess amount of 2.500,00€, with daily extra cost of 20,00€.

Collision Damage Waiver for scooters (CDW): The Customer's liability can be reduced to 400,00€ with extra daily cost of 7,00€

For cars only:

Super Collision Damage Waiver (SCDW): The Customer's liability can be reduced to 450,00€ for car categories Α, Β, C, C1, D, E, G, G1, GH, S with extra daily cost of 10,00€ and car categories F, J excess amount of 1.500,00€, with daily extra cost of 35,00€.

Full Damage Waiver (FDW): FDW limits the liability in case of accidents to €0 (Zero) in case of car accident for car categories Α, Β, C, C1, D, E, G, G1, GH, S with extra daily cost of 19,00€, and car categories F, J with daily extra cost of 55,00€.

Full Damage Waiver & Wheels / Underside and Glass (FDW+WUG): FDW limits the liability in case of accidents to €0 (Zero) in case of car accident for car categories Α, Β, C, C1, D, E, G, G1, GH, S with extra daily cost of 30,00€ and car categories F, J with daily extra cost of 70,00€.

Details you can see at “Extras”.

The above insurances are valid only in case of a car accident with other vehicles. In any other case renter will be charged with full amount of the damage caused in our vehicle.

Renter is responsible of reporting a car accident will full details of the other party involved, to the Traffic Police and to the Lessor otherwise insurance (CDW, SCDW, FDW, WUG,) will not be valid. Renter must provide Lessor with the Traffic Police report of the car accident and must fill out and sign an accident report upon return to our offices.

Exceptions in CDW, SCDW, FDW & WUG:

Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. Maistrali car rental, in any case, is not obligated to replace a flat tire or damages in music devices (radio, CD/mp3 player, etc.). Maistrali car rental will not refund any telephone, taxi or hotel costs. Maistrali car rental will not be held responsible for anyone driving under the influence of alcohol/drugs, driver who is not stated in the rental agreement, causing willful damage, off road driving, non-asphalt roads, driving without care and attention or damages caused by negligence, and traffic violations. The renter will accept direct responsibility in respect of such claims. The renter must lock the vehicle every time that it is not in his attention, returns the vehicle at the same condition when the rental started. The renter must immediately inform Maistrali Car Rental about any damage or accident of the vehicle, between 24hours otherwise he is totally responsible for any damaged caused. The total amount concerning the damage or loss of the vehicle is paid directly by the renter to Maistrali Car Rental, even if the renter is covered by a credit/debit card insurance.

Road Assistance: Maistrali cars are covered by 24hours road assistance. Road assistance’s contact details are stated on the insurance contract.

Personal Belongings & Valuables: The Company is not liable for personal belongings / Valuables that were stolen / lost from the vehicle or damaged during an accident.

Delivery/ Collection: To/from our Stations, port, airport, hotels: Free of Charge

Ship Transfer: Is allowed only after prior request by the customer and approval by the company.

After office hours deliveries–collections: Our stations operate between from 09.00 to 21.00 hrs. After office hours Customer’s extra charge: 20€.

Additional driver: The charge for each additional driver is 4€/day. The maximum number of drivers is set at 4 persons. Additional drivers must present either passport or ID in addition to drivers’ license. Minimum/Maximum age restrictions apply.

Baby/child seat: The charge for baby/child child seat is set at 4€/day upon request by the customer and based on the company’s availability.

Fuel: The renter has to return the car with the same quantity of fuel it had when collected. In case the car is returned with a quantity of fuel less than the original (namely, less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference. No customer refund is provided in case of the car returned with a quantity of fuel greater than that collected.

Pets: No pets are allowed during rental period.

The above rates, terms and conditions may be changed without prior notice.


For any further info you can contact by email to rental@maistraligroup.gr or by phone to 00302281306796.

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System operators and system administrators are committed to complying with the current legal framework regarding the confidentiality, management and storage of personal and confidential data they are aware of when providing their services.